Job Description

About Westgate Park City Resort & Spa:
The award-winning Westgate Park City Resort & Spa lies at the base of Canyons Village at Park City and provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features more than 7,300 skiable acres and over 300 uniquely challenging ski runs, as well as a variety of accommodation choices and world-class onsite amenities. 

Job Description

The Assistant Director of Housekeeping plays a critical role in maintaining the highest standards of cleanliness and guest satisfaction within the resort. Working closely with the Director of Housekeeping, the Assistant Director will be responsible for supervising housekeeping staff, managing daily operations, and ensuring the smooth and efficient functioning of the housekeeping department. This role is crucial in upholding the resort's reputation for exceptional guest service and cleanliness.

Key Responsibilities:

• Assist in supervising and coordinating housekeeping staff, providing leadership and support to ensure daily tasks are completed efficiently.
• Monitor and maintain high standards of cleanliness, organization, and presentation throughout the property to meet or exceed guest expectations.
• Collaborate with the Director of Housekeeping to plan and manage work schedules based on peak occupancy periods and special events.
• Participate in regular property inspections to identify maintenance and cleanliness needs.
• Stay informed on new cleaning tools and methods and help implement improvements that enhance service quality and efficiency.
• Assist in conducting 90-day and annual performance evaluations for housekeeping staff, providing feedback and establishing performance goals.
• Support the Director of Housekeeping in managing the department’s budget by monitoring expenses and recommending cost-saving strategies.
• Contribute to achieving the property's financial goals by understanding the department's impact on overall performance.
• Help ensure resort service standards are consistently met to deliver outstanding guest satisfaction.
• Support the development, coaching, mentoring, and training of housekeeping team members to promote a culture of excellence.
• Provides oversight of the onsite commercial laundry facility in the absence of the Director of Housekeeping, ensuring operations run smoothly across large-capacity washers, dryers, and folding stations; prior experience in a commercial laundry setting is preferred.
• Perform additional tasks and special projects as assigned by the Director of Housekeeping.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or equivalent required
• Associate or bachelor's degree in Hospitality Management, Business Administration, or related field preferred

Experience

• 5+ years of progressive housekeeping leadership experience in a resort or hotel setting with at least 200 rooms
• Proven track record of supervising teams, managing daily operations, and upholding high cleanliness standards in a guest-facing environment
• Experience working in a fast-paced, high-occupancy resort environment strongly preferred
  

Skills and Knowledge

• Strong knowledge of housekeeping operations, best practices, cleaning procedures, and safety standards
• Excellent leadership and team management abilities with a hands-on, supportive approach
• Effective communication skills; bilingual in Spanish is a plus
• Strong organizational and time management skills with attention to detail
• Ability to remain flexible and available to work any shift, any day of the week, including weekends and holidays as needed
• Proficiency in using housekeeping software, property management systems, or related technology preferred
• Knowledge of budgeting, inventory control, and cost-saving practices a plus
  

Requirements:

• Must be able to lift 35lbs
• Must be able to work weekends and holidays as required
• Must possess a valid driver’s license and be able to pass a Motor Vehicle Record (MVR) check.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

• Discounted Ski pass benefit (while supplies last).
• FREE Ski & Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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