Job Description

Job Description

Job Description

GreenTree Hospitality Group is looking for self-motivated individuals with a strong sense of customer service and the ability to multi-task to join our Hotel Operations Team. The ideal candidate will have a friendly and positive personality while also being perceptive and disciplined, as he/she should be able to manage themselves in a busy environment.

FRONT DESK AGENT RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner
• Check guests in, issue room keys, provide information on hotel services, room location, amenities and nearby attractions; Check guests out, including resolving any late or disputed charges
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer, record, and process all guest calls, messages, requests, questions, or concerns in a prompt and courteous manner
• Accurately process all credit card transactions using established procedures
• Issue, control, and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up by following the service recovery guidelines
• Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

REQUIREMENTS, QUALIFICATIONS AND DESIRED TRAITS

• High School diploma or equivalent, plus one year of front desk/guest service experience
• HotelKey experience preferred
• Must be a Team Player
• Ability to take ownership of activities and follow through to completion.
• Experience in a fast-pace, and demanding work environment.
• You may be required to work nights, weekends, and/or holidays.

ABOUT GREENTREE HOSPITALITY GROUP:

Based in Tempe, Arizona, GreenTree Hospitality Group is a franchisor of the GreenTree Inn, GreenTree Inn & Suites, and GreenTree Boutique Collection brands, serving the value to mid-scale segments throughout the United States hotel market. GreenTree is committed to putting common sense back into the hotel franchise business, offering owner’s a low-cost, high value franchise model without adopting a “one-size fits all” mentality. Become part of a growing hotel chain with flexible terms, dedicated support and a true ROI brand standard focus.

Trusted by corporate and leisure travelers seeking reliable, modern guestrooms and amenities, the value-brand creates exceptional guest experiences while being a valued business partner by offering seamless hotel operations, providing a unique rewards program and minimizing its impact on the environment. For more information, visit

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Based in Scottsdale, Arizona, GreenTree Hospitality Group is a franchiser of the GreenTree Inn, GreenTree Inn & Suites, GreenTree Hotel, GreenTree Extended Stay, and GreenTree Boutique Collection brands, serving the value to mid-scale segments throughout the United States hotel market. GreenTree continues to be an owner-centric hotel brand overseen by a group that has owned, managed and franchised hotels. Our goal is to provide an eco-friendly and value-based lodging platform to franchisees and guests alike.

Company Description

Based in Scottsdale, Arizona, GreenTree Hospitality Group is a franchiser of the GreenTree Inn, GreenTree Inn & Suites, GreenTree Hotel, GreenTree Extended Stay, and GreenTree Boutique Collection brands, serving the value to mid-scale segments throughout the United States hotel market. GreenTree continues to be an owner-centric hotel brand overseen by a group that has owned, managed and franchised hotels. Our goal is to provide an eco-friendly and value-based lodging platform to franchisees and guests alike.

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