Job Description

Job Description

Job Description

Why Join Us?

Do you want a career where every call makes a difference? As a Patient Services Representative (PSR) , you’ll play a vital role in helping patients access the care and treatments they need. You’ll be the trusted connection between patients, providers, and healthcare programs—solving problems, removing barriers, and ensuring that no one is left behind when it comes to their health.

This is more than just a call center role—it’s an opportunity to combine compassion, technical expertise, and problem-solving skills to directly improve lives. And the best part? You’ll do it all from the comfort of your own home using a Bring Your Own Device (BYOD) setup . That means you’ll work remotely on equipment you already know and trust, while enjoying the stability of a wired connection and dual-screen setup that makes your day more efficient.

What You’ll Do

As a Patient Services Representative , you’ll:

• Be the go-to expert for patients, caregivers, and healthcare providers navigating manufacturer-sponsored programs.
• Deliver advanced-level support , including:
  • Claims submission, billing, and prior authorizations
  • Reimbursement and benefit coordination
  • Appeals and denials management
  • Welcome calls, benefit verification, and alternate coverage research
• Serve as a regional expert on payer trends , spotting issues and helping escalate solutions.
• Provide empathetic, timely, and accurate service that patients and providers can rely on.
• Collaborate with internal teams and external service providers to streamline processes and meet service level agreements (SLAs) .
• Protect sensitive information with full compliance to privacy regulations.
• Stay adaptable by taking on additional program support tasks as needed.

Experience & Education Requirements

• High school diploma or GED required
• Broad training in relevant fields such as business administration, accounting, computer sciences, medical billing/coding, or customer service
• Completion of a two-year associate's degree program, technical vocational training, or an equivalent combination of education and experience
• 4+ years of direct customer support experience in industries such as call centers, retail, or administrative services, with healthcare knowledge a plus
  • A two-year degree may substitute for 2 years of experience
  • A four-year degree may substitute for 4 years of experience

Skills, Knowledge & Abilities

• Excellent verbal and written communication skills
• Ability to build and maintain productive working relationships with internal and external partners
• Advanced interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Solid mathematical and basic analytical skills
• Working knowledge of:
  • Accounting principles (preferred)
  • Pharmacy operations (preferred)
  • Medical claims and terminology (preferred)
  • Familiarity with healthcare billing (preferred)
• Familiarity with healthcare billing (preferred)
• Acceptable use of medical industry vernacular
• Proficiency in Microsoft Office applications, especially Excel, Outlook, and Word
• Ability to apply company policies and procedures to resolve a variety of issues with developing professional expertise

Remote Work Environment

• Work is performed remotely in a professional home office
• The noise level is consistent with a typical office setting
• Reasonable accommodation is available to support individuals with disabilities

BYOD Requirements

• Windows OS laptop or desktop only (no tablets or Apple products)
• External mouse (required)
• External keyboard (optional)
• Minimum of two total screens (e.g., laptop screen + external monitor)
• Must be connected to modem via Ethernet cable (wired internet)

What You’ll Gain

• A chance to make a meaningful impact in healthcare, ensuring patients can access life-changing treatments.
• Growth opportunities as you expand your expertise in healthcare access, reimbursement, and patient advocacy.
• A collaborative, mission-driven team environment—all while working remotely.

If you’re ready to bring empathy, expertise, and energy to every patient interaction, we want to hear from you. Apply today and join a team that transforms challenges into solutions for patients nationwide.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\nWe have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\nMMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\nWe appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at started on your career journey today! Apply to become a part of the MMC Team!\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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